Sentiment and Feedback Analysis

Automated Feedback Analysis – Qualitative and Quantitative

  • Manually Copy Paste Comments and Ratings from SKU
  • Apply averaging formula on excel for each SKU
  • Manually Review Each comment to find out improvement zone.
  • Scrap comments from website
  • Manually review new comments and mark sentiment and improvement zone
  • Provide file of each SKU to RPA bot to calculate the averages for each SKU
  • Automated Pipeline to Fetch Comments and Store in ERP
  • Predict sentiment and improvement zone using deep learning
  • Summarize and Display knowledge using BI
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